Delete Your Account & Data
MonsterAuto.ca account deletion request
You can request deletion of your MonsterAuto.ca consumer account and the personal data associated with it at any time. If you're signed in, you can submit your request directly from this page below — no need to email or call us. We complete verified deletion requests within 30 days. Certain records may be legally retained (see below).
Request Account Deletion
To submit your deletion request from inside the app, first sign in to your MonsterAuto.ca account. After signing in, return to this page and tap “Request Account Deletion”.
You can also browse the rest of this page for details on what's deleted and what may be retained.
How Your Request Is Processed
Submit your request in-app
We verify your account
We complete the deletion and confirm
Need help? You can still reach us at contact@monsterauto.ca or privacy@monsterauto.ca if you have questions, but email is not required to request deletion.
What We Delete
Once your request is verified, we delete the personal data tied to your consumer account, including:
- Your MonsterAuto.ca consumer account profile and saved preferences
- Saved vehicles and favourites
- Vehicle inquiry and message threads you started as a consumer
- Your email address from active marketing and notification lists
- Account-level usage and analytics data linked to your user ID
Deletion is irreversible. After your account is deleted you can still browse MonsterAuto.ca and create a new account using Google sign-in at any time.
Data We May Retain
Some records are kept where Canadian law, regulation, fraud prevention, or contractual obligations require it. These are retained only as long as legally necessary and are then securely deleted or anonymized. Retained records may include:
- Transaction, payment & financing records — vehicle purchase agreements, financing contracts, and payment/deposit records, retained where required by applicable law, regulation, contractual obligations, fraud prevention, accounting, tax, or dispute-resolution requirements
- Fraud-prevention & security records — evidence of fraudulent activity, chargebacks, or security incidents
- Legal & regulatory records — records required for tax, anti-money-laundering, consumer-protection, or dispute-resolution obligations
- Identity verification records — documents retained where required for completed transactions
Where records must be kept, we minimize the personal data attached to them and restrict access to authorized personnel only. See our Privacy Policy for full retention details.
Timing & Verification
- We acknowledge your request within 5 business days.
- Verified deletions are completed within 30 days.
- If we can't verify the requestor owns the account, we may ask for additional confirmation.
Questions about account deletion?
Email our team at contact@monsterauto.ca or our Privacy Officer at privacy@monsterauto.ca.
📞 647-492-2001
Email and phone are optional support contacts — you are not required to use them to request deletion. Use the “Request Account Deletion” button above to submit your request from inside the app.
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