Customer Service Centre
Our dedicated Canadian support team is here to help you every step of the way
Speak with a support specialist
Hours:
Mon-Fri: 8:00 AM - 8:00 PM EST
Sat: 9:00 AM - 6:00 PM EST
Get help via email
Response Time:
Usually within 2-4 hours
during business hours
Get instant answers from Scout, MonsterAuto's AI assistant, about buying online, selling your car, financing, delivery, deposits, order tracking, trade-ins, and how MonsterAuto.ca works.
For account-specific or urgent support, please call us or email contact@monsterauto.ca.
Quick Help Resources
Find quick answers to common questions about our platform and services.
Learn about our simple 3-step process for buying a car online.
Check the status of your vehicle delivery and estimated arrival time.
Access your saved vehicles, orders, and purchase documents.
Learn about our online buying standards, dealer responsibilities, and how we organize the purchase process.
Learn what Scout can and cannot do, where to find Scout, and how Scout helps during the car-buying process.
What Can We Help You With?
- •Questions about vehicle listings and availability
- •Understanding vehicle condition details and available inspection information
- •Scheduling test drives and vehicle viewings
- •Help with the online purchase process
- •Post-purchase support and documentation
- •Financing pre-approval assistance
- •Understanding loan terms and rates
- •Payment method questions
- •Credit application support
- •Down payment and deposit inquiries
- •Getting an instant trade-in valuation
- •Understanding your trade-in offer
- •Negative equity situations
- •Scheduling vehicle pickup
- •Required documentation for trade-ins
- •Tracking your vehicle delivery
- •Delivery scheduling and rescheduling
- •Delivery area and coverage questions
- •What to expect on delivery day
- •Delivery documentation and paperwork
Regular Hours (EST)
After Hours Support
For urgent matters outside business hours:
- •Email support is available 24/7
- •For roadside emergencies, contact your dealer or a local roadside assistance provider.
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